{"id":22165,"date":"2025-08-24T23:14:11","date_gmt":"2025-08-24T23:14:11","guid":{"rendered":"https:\/\/kalisishop.com\/?page_id=22165"},"modified":"2025-08-24T23:15:11","modified_gmt":"2025-08-24T23:15:11","slug":"elementor-22165","status":"publish","type":"page","link":"https:\/\/kalisi-shop.com\/index.php\/elementor-22165\/","title":{"rendered":"Return, Cancellation, & Exchange Policy"},"content":{"rendered":"\t\t
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Return, Cancellation, & Exchange Policy\nAt Kalisi , we are committed to providing a seamless shopping experience. We understand that sometimes a customer may need to return, cancel, or exchange a product. Please review the following comprehensive policies to help guide you through each process.\n\nReturn Policy\nWe want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return your item by following the guidelines below:\n\nReturn Timeframes:\nReturns must be requested within 14 days of receiving the parcel .\n\n\nEligibility for Return:\nTo be eligible for a return, please ensure the following conditions are met:\n\nThe item must be in original, unused, and unworn condition, free from any damage, scratches, stains, odors, or alterations.\n\nAll original packaging, tags, and labels must be included.\n\nA valid proof of purchase (such as an order confirmation or invoice) is required.\n\nNon-Returnable Items:\nFor hygiene, and items integrity reasons, the following items cannot be returned:\n\nItems that have been used, or damaged.\n\n\n-In case of return while the courier is available, the shipping fee should be paid for him directly. In the case, there is a defect in the item, shipping won\u2019t be required to pay\n\n\n\nCancellation Policy\nWe understand that circumstances may change, and you may need to cancel your order. To make the process as smooth as possible, please note the following:\n\nCustomer-Initiated Cancellations:\nOrders can only be canceled before they have been processed or shipped. Once the order has been shipped, it can no longer be canceled, but you may request a return once you receive the product.\n\nTo request a cancellation, please contact our customer service team as soon as possible.\n\nSeller-Initiated Cancellations:\nAs the seller, we reserve the right to cancel your order in the following cases:\n\nIf there is a delay in response from the customer or we are unable to complete the order due to customer-related issues (e.g., payment issues or shipping address problems).\n\n\n\nExchange Policy\nWe want to ensure you are satisfied with your purchase. If you receive a damaged or incorrect item, we are happy to offer an exchange. Please review the following guidelines:\n\nEligibility for Exchange:\nExchanges are only allowed under the following circumstances:\n\nThe item is damaged or defective upon arrival.\n\nThe wrong item was shipped to you.\n\n--After courier departure , the exchange isn't allowed except in the case of manufacturing defect only, and please report it within 48 hours , Shipping fees paid by the brand side in case of manufacturing defect , \n\n-Return and replacement period takes the same period 3 to 7 days\n\nHow to Request an Exchange:\nIf you receive a damaged or incorrect item, please contact us within the appropriate return period which is 14 days .\n\nYou will need to return the item in its original condition with all packaging, tags, and accessories intact. Once the return is processed, we will arrange for the exchange.\n\nHow to Initiate a Return, Cancellation, or Exchange\nTo request a return, cancellation, or exchange, please follow these steps:\n\nSubmit a Request Online: Log in to the customer portal on our website to submit your return, cancellation, or exchange request.\n\nContact Customer Service: For assistance contact us . Our team will guide you through the process.\n\n\n\nRefund Processing: Once we receive the item back in our stock, we will check if it meets the return policy criteria. If it does, we will issue a refund as per our Refund Policy. Kindly review our Refund Policy for further details on how refunds are processed.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Return, Cancellation, & Exchange Policy At Kalisi , we are committed to providing a seamless shopping experience. We understand that sometimes a customer may need to return, cancel, or exchange a product. Please review the following comprehensive policies to help guide you through each process. Return Policy We want you to be completely satisfied with […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22165","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/pages\/22165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/comments?post=22165"}],"version-history":[{"count":5,"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/pages\/22165\/revisions"}],"predecessor-version":[{"id":22170,"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/pages\/22165\/revisions\/22170"}],"wp:attachment":[{"href":"https:\/\/kalisi-shop.com\/index.php\/wp-json\/wp\/v2\/media?parent=22165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}