Return, Cancellation, & Exchange Policy
At Kalisi , we are committed to providing a seamless shopping experience. We understand that sometimes a customer may need to return, cancel, or exchange a product. Please review the following comprehensive policies to help guide you through each process.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return your item by following the guidelines below:
Return Timeframes:
Returns must be requested within 14 days of receiving the parcel .
Eligibility for Return:
To be eligible for a return, please ensure the following conditions are met:
The item must be in original, unused, and unworn condition, free from any damage, scratches, stains, odors, or alterations.
All original packaging, tags, and labels must be included.
A valid proof of purchase (such as an order confirmation or invoice) is required.
Non-Returnable Items:
For hygiene, and items integrity reasons, the following items cannot be returned:
Items that have been used, or damaged.
-In case of return while the courier is available, the shipping fee should be paid for him directly. In the case, there is a defect in the item, shipping won’t be required to pay
Cancellation Policy
We understand that circumstances may change, and you may need to cancel your order. To make the process as smooth as possible, please note the following:
Customer-Initiated Cancellations:
Orders can only be canceled before they have been processed or shipped. Once the order has been shipped, it can no longer be canceled, but you may request a return once you receive the product.
To request a cancellation, please contact our customer service team as soon as possible.
Seller-Initiated Cancellations:
As the seller, we reserve the right to cancel your order in the following cases:
If there is a delay in response from the customer or we are unable to complete the order due to customer-related issues (e.g., payment issues or shipping address problems).
Exchange Policy
We want to ensure you are satisfied with your purchase. If you receive a damaged or incorrect item, we are happy to offer an exchange. Please review the following guidelines:
Eligibility for Exchange:
Exchanges are only allowed under the following circumstances:
The item is damaged or defective upon arrival.
The wrong item was shipped to you.
--After courier departure , the exchange isn't allowed except in the case of manufacturing defect only, and please report it within 48 hours , Shipping fees paid by the brand side in case of manufacturing defect ,
-Return and replacement period takes the same period 3 to 7 days
How to Request an Exchange:
If you receive a damaged or incorrect item, please contact us within the appropriate return period which is 14 days .
You will need to return the item in its original condition with all packaging, tags, and accessories intact. Once the return is processed, we will arrange for the exchange.
How to Initiate a Return, Cancellation, or Exchange
To request a return, cancellation, or exchange, please follow these steps:
Submit a Request Online: Log in to the customer portal on our website to submit your return, cancellation, or exchange request.
Contact Customer Service: For assistance contact us . Our team will guide you through the process.
Refund Processing: Once we receive the item back in our stock, we will check if it meets the return policy criteria. If it does, we will issue a refund as per our Refund Policy. Kindly review our Refund Policy for further details on how refunds are processed.
